We plan to begin shipping PocketCloud orders in August 2025. All customers will be notified via email once order has been dispatched.

Depending on your country, import taxes, duties, and VAT may apply. Tax is included for US and EU while the other countires' taxes are not included in the product price or shipping fee, and are the buyer’s responsibility upon delivery.

Yes! You can update your shipping address anytime before your order is shipped. Simply contact our support team or update it through your order page

Pre-orders can be canceled for a full refund before shipping begins. Once the item is shipped, standard return policies will apply.

We guarantee your order arrives safely. If it's lost or damaged, contact our support team and we'll make it right with a replacement or refund as needed.

Unlike bulky, wired NAS systems, PocketCloud is wireless, battery-powered, and plug-and-play. It doesn’t require technical setup, supports dual SSDs without RAID limitations, and keeps your data stored and encrypted locally.

No. PocketCloud is a one-time purchase with no subscription fees. You own your data.

Yes. Your data is stored locally and encrypted using asymmetric encryption — even if the SSD is removed, no one can access your files without your password.

Yes. When connected, it supports full, selective, or automatic transfer — including one-to-many backup support.

Yes. The Dock supports backup from multiple PocketCloud units and automatically recognizes them when connected.

Yes. PocketCloud uses two M.2 NVMe SSD slots that can be upgraded or swapped anytime — even with different sizes.