What does it cover?

StationPC products are eligible for a 14-day money-back guarantee for any reason. If the product you received does not meet your expectations, you can return it to us within 14 days of receiving your order.

Please note: We can ONLY issue refunds to customers who have purchased from www.stationpc.com. In addition, we will charge a 6% processing fee for refunds. If you wish to return a StationPC product you purchased elsewhere, please contact your retailer.

To be eligible for returns:

• Products must be in their unused condition with the original packaging. We do not accept a returned item that has been worn, used, damaged, or altered in any way.
• Items with non-returnable marks and gifts cannot be returned.
  We do not accept returned items that were sent back without a proper return request.
• We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
• Once the returned merchandise is received, your money will be refunded to you. StationPC cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to us. This includes any customs taxes or VAT, as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order. Once your refund is issued, you will receive a confirmation email.
• Note: The original shipping fee and Shipping Guarantee are non-refundable.

How to return my items?

You have up to 14 days to start your return from the moment you receive the item. Please include the original packaging with your return.

Items from different orders cannot be returned within the same package.

Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

Contact us and describe which item(s) you would like to return and the reason for your return.

Follow these steps to register your return

Step 1. CONTACT US

Contact us and describe which item(s) you like to return and the reason for your return by filling out the table below.

Step 2. GET RETURN INSTRUCTION

Our customer support specialist will get in touch with you and will provide you with the return address and detailed instructions.

Step 3. RETURN THE ITEMS

Put the item(s) in the original packaging and send them according to the return instructions.

Step 4. REFUND OR EXCHANGE

Once we receive your package, we will process the refund or exchange based on our return conditions within 72 hours (may vary during holidays).